Payment & Shipping Information

Payment

For International customers we can only currently accept payment through Paypal and Paymate, both can be used to make payment by Credit Card, you do not need to be a member of Paymate to use their service but they apply a fee of AUD $0.50 + 3%.

For Australian customers, in addition to Paymate and PayPal, we accept Direct Bank Deposit, (our preferred method) or Australia Post Money Order.

Instructions for payment are provided upon completion of your Order, an automatic email notification is sent to you when you place your order and also you can find a link at the top of your Completed Order page and at the top of your Orders History, you will need to login to access this information.

Paymate is not integrated with our Checkout system, you can click the pay now button below after choosing Paymate as your payment method.

Paying through the PayPal Express Checkout is the quickest method and can be used by both Australian and International customers, as PayPal automatically provides a foreign currency conversion to International customers, however we have an alternative PayPal option for payment via:

$ US Dollar, £ Pound Sterling or € Euro.

If you choose this option we will send you a converted total. If you do not receive a payment received notification within 3 business days of making payment please contact us. If you have problems with PayPal Express, you can also choose this method to pay in AUD$.

Payment Information is supplied immediately after Checkout. A link will be available on your Order Complete page, in your Orders History (under Orders Management), and also in your automatic Order Notification email.


	Bank Deposit Australia Only	Money Order Australia Only

Shipping

We use an up-to-date real-time shipping calculator and have a connection directly with Australia Post. Shipping and Handling costs are automatically calculated and displayed at checkout, the cost is determined by the weight of the final order and your location.

Australian orders have the option of Australia Post Regular Letter & Parcel, Registered or Express Postal Services.

International orders have the option of Australia Post Airmail, Insured or Express Courier International Postal Services.

Although we offer regular uninsured shipping as a cost effective choice, we recommend Registered Post within Australia, and International customers should choose either Insured or Express Courier International. It is extremely rare that anything goes wrong but Alchemy and Ice cannot be held responsible for packages lost or damaged by the Postal Services. We will assist you in any your claim against the postal services.

Many small packages can be sent at Letter Rate, which in Australia starts at $2.60 and most International small packages start at $4.05 or $3.35 for New Zealand and Asia/Pacific.

Within Australia, Registered Post is an additional $2.60.

International Insured Shipping has an additional cost of $8.10 plus $2.15 per $100.00 on top of regular Parcel Rate Shipping prices.

We also have Express Courier International for larger orders which generally takes 3 business days to arrive at most cities worldwide.

We generally ship orders out every day of the week, and your order will be shipped within 1-3 working days of your payment being processed. During Peak periods there may be slightly longer delays. Within Australia shipping may take 2-10 working days depending on your location. International Shipping takes 1-3 weeks for Airmail or Insured.

Letter Rate: The majority of our orders are sent as "large letter" packages in quality padded bags or our special box mailers unless you choose tools or other bulky products.

Rectangular in shape
No larger than 360 x 260mm
No thicker than 20mm
Maximum weight 500g

Any package exceeding these guidelines has to be sent using alternative post methods. A combination of items may take orders past the above guidelines, letter post will not be an option at checkout once the weight limit of 500g is exceeded

All processed orders received by 11.00am are usually shipped the same day, if possible - except during peak periods. If payments are received after this time the order will usually be sent the next business day.

Although we offer Express Post within Australia, we cannot guarantee delivery for any definite date. Location, time of payment, weekends, holidays and peak seasons all factor into the delivery time.

* International Insured mail can only be sent at parcel rate, letters/small packages cannot be insured by Australia Post.