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F.A.Q.

Frequently Asked Questions
 
Personal Note: My health took a hit, I am recovering, but not yet 100%. To provide better balance, the website is being downsized and will undergo new renovation. I cannot currently download messages, upgrading the servers changed email settings. (this is something I am working on) I get a lot of spam, 1000+ emails a week, not sifting through fake emails etc has given me more time to focus and (quite frankly) some much needed peace from being too much online. 
 
Genuine customers who need to contact me.
If you have an order query please contact me via telephone/text/message. Tel: 07504051172 You may get through to voicemail if I am in the workshop packing orders or sorting through boxes of unlisted stock. I will get back to you. Thank you for your understanding.
 
Most asked question
When will XYZ be back in stock? T
his is one of the most difficult questions, for most products, the anwser is, I can't give a date, it may even be discontinued. a lot of stock is years old hence sorting through it to clear it etc. There is a Blue Envelope icon, you can sign up to a Back in Stock email. Do you take orders over the Telephone? No, we are not a large company with a C/S operative. Taking orders by telephone takes me away from packing orders and other admin tasks.
 
 
I have forgotten my password, how do I login?
You can use the Recover Password system. Just enter your email address (the one you registered with) into the Recover Login/Password box (next to login), if you have forgotten your login details and also changed your registered email address, please contact us with as much information as possible to verify your account.
 
How do I use my Bonus Points?
Every order placed earns Bonus points. In the top right hand column where you manage your account, you will see Bonuses this confirms how many points you have and takes you through the process of converting them into a Gift Certificate. Once you have your gift certificate emailed to you, the code can be entered in your Shopping Cart before checking out.
 
How do I use a Gift Certificate?
Choose to pay by Gift Certificate when you checkout, just enter (or paste) the unique gift certificate code into the box provided. If your order is greater than the gift certificate value, then after you submit your code you will be asked to choose another payment method to clear the remaining balance.
 
Note: Many people make the mistake of entering their Gift Certificate code into the "Coupon Box" on the Your Cart page, you need to press "Checkout" to reach the Shipping & Payment page, after selecting your Shipping method choose the second payment option of Gift Certificate/Bonus Points, this will take you to a new form to paste your Gift Certificate code into. You will then return to Shipping and Payment to clear the balance if necessary.
 
How do I Redeem a Coupon?
You can redeem a Coupon on the Your Cart/Shopping Cart page  View Cart only when you have placed something in your cart. Below the products in your cart you will find the "Redeem a discount coupon" form, paste or enter your coupon code here.
 
Are you VAT registered?
Yes our VAT number is 175149689
 
I am an EU Business with a VAT number, will I pay tax?
No, if you are a non UK - EU VAT registered business, please create an account and enter your VAT number, if confirmed on the VIES website, any VAT paid will be refunded and future orders will be VAT free automatically.
 
Do you ship internationally?
Yes, we ship worldwide from the UK.
 
How much is shipping?
Shipping and Handling costs are automatically calculated and displayed at checkout, the cost is determined by the weight of the final order and your location. We do try to send packages Large Letter which keeps P&P lower.
 
Do you give out Free Samples?
No, because we are not a bulk itemwholesaler, our items are available in small affordable quantities (often individually) for the customer to try before ordering a large quantity, customers can return an item that does not meet their expectations.
 
How long before I receive my order?
We generally ship orders out every day of the week (Mon-Fri), and if possible your order will be shipped the same day (up till 2.30pm) or within 3 working days of your payment being processed at busier times. International Shipping usually takes 5-14 working days for Airmail/Insured. If you have chosen Recorded or Special Delivery, please check with your local Post Office!.
 
Do you have a printed catalogue?
No, we are a small Internet only business, our inventory is constantly changing. All the items we have for sale are listed on the web site.
 
Do you have a Showroom, Shop or Warehouse I can visit?
At this present time, we only display and sell products via this Online Shopping Website.
 
Do you allow Pickup?
No, at the present time we do not offer this facility.
 
Do you sell wholesale?
No, there are some discounts though which are applied automatically.
 
Are my items in stock? We use a real-time catalogue, the quantities that are available on the Website should be actual quantities available, generally you can only order numbers of items that are in stock, occasionally there may be in-corrections and if this happens you will be notified and offered either alternative products of equal/greater value, a store credit or refund.
 
What payment methods do you accept?
We can only accept payment by Credit Card through the secure PayPal online gateway. You do not need to have a PayPal account and should be able to checkout as a guest.
 
What currencies do you accept?
All prices on our Website are quoted in UK Pound Sterling, we also invoice in UK Pounds. We provide a conversion rate for guidance and cannot guarantee that the exchange rates shown are accurate.
   
 
 

 

Gift certificates