Payment & Shipping Information

~ Guide to Payment Options ~

UK customers - we accept payment via Paypal, Credit Card over the Telephone and also Bank Transfer, Postal Order or Cheque. (save 3% by using the coupon given at Checkout for payment by Bank, Post Order or Cheque),

Australian customers - in addition to PayPal, we also accept Direct Bank Transfer, (save 3% by using the coupon given at Checkout).

Other International customers , we accept Credit Card through PayPal only at this time.

Credit Card, give card details over by telephone, we also can now take payment by Maestro, Mastercard, Visa, Visa Electron, Visa Debit. We still need you to submit your order or be have your shopping cart and checkout ready.

Postal Order, can be obtained from your local Post office if you do not have Credit Card, Cheque book or Internet Banking. We can only accept UK Postal Orders.

Cheque, it takes longer to process a Cheque (up to 10 business days) but it is still an option for those who do not wish to enter payment information online. We only accept Cheques in UK Sterling.

Direct Deposit/ Bank Transfer, this is a popular method of payment in Australia and Europe, payment can be made either by visiting your Bank, or Internet Banking. Unlike PayPal/Credit Card payments, it is fee free and quicker to process than Cheques which is why we offer a 3% discount to UK customers who pay via this method.

Australian Bank Deposit, because we used to operate in Australia and have Australian customers whom we have dealt with over the years, we have retained our St George account and can accept payment via Australian Bank Deposit. Our website is now in Pound Sterling, so you will need to use the XE currency converter, or await for us to send you a converted total before making payment. We still offer a 3% discount to Australian customers who pay via Bank Deposit.

European Bank Transfer customers must pay in Euros and select Shared charges.

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~ Guide to Delivery Charges ~

We charge actual Postage costs, plus a small Packaging fee. We do not offer "Free Shipping", which would have to be built in to product costs, and we carry such a varied range of products which includes heavy tools and Free Post does not always offer the best rewards to all customers.

(For example the difference in Delivery Charges between an order of Heavy Tools or an order of Vermeil Findings is huge, the customer ordering Vermeil findings would not be getting the same benefit if we offered Free Post).

~ Postage - UK ~

Courier
Courier is usually the best option for heavy orders, where Royal Mail or Parcel force becomes uneconomical as a postage option, Courier includes insurance and online tracking. We do have to have pick, pack and book orders by Midday, so Same Day Dispatch is not always feasible. Delivery is usually 24-48 hrs.

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~ Postage International ~