Home - Terms & Conditions

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Terms & Conditions

Currency
All prices on our Website are listed in Pound Sterling. We cannot currently supply invoices in US Dollars or other currencies. You can, prior to Checkout, Copy and Paste, or Screen Capture your invoice before Checkout to capture the "estimated" Exchange rate.
 
Bead Size/Colours
Whilst every effort is made to ensure that the items on this Website depict colour accurately, we cannot guarantee this. Monitor calibration and colour differs on individual computer displays/ screens, resulting in slight variations. Product photos listed on this Website do not depict actual article size; they are often enlarged to show detail, this is normal for most bead photographs.
 
Intellectual Property / Copyright Laws
All material on this Website is owned by or licensed to Alchemy and Ice. All material on this site is protected by International Copyright and other intellectual property laws. Reproduction is prohibited, unless you are a reseller and have permission from us. Users may not do anything which interferes with or breaches those laws or the intellectual property rights in the material.

Technical Errors and Glitches Occasionally errors or glitches may occur which are beyond our control, we appreciate notification if you notice what appears to be a mistake or glitch so that the problem can be looked into, we reserve the right to make amendments to orders which may have been placed on which an error has occurred. See also Fraud.

14 Day Money Back Guarantee
If for any reason you are not satisfied with your purchase within the first 14 days of receiving your order then simply return the product to us. The product must be returned in its original condition, with undamaged packaging and unused for a full refund. No questions asked and no reasons needed. We will give you a full refund, or Credit if you prefer. Your satisfaction is our main priority. We will not refund the delivery charge and you will be liable for the delivery charge when returning the product. If you have opened the box to examine the product you must have done so without damaging or marking the product in any way.

Unwanted Product Returns within 14 days
If you are not satisfied with your purchase and wish to return the product back to us we will be happy to provide a refund or replacement.
The unwanted product must be returned in its original and undamaged packaging with all the accessories. Returns must be made within 14 days of receipt of the product.
If the product is not returned in its original packaging, is damaged or has any accessories missing, we reserve the right to refuse a refund or charge for the missing accessories.
We will not refund the delivery charge and you will be liable for the delivery charge when returning the product. Follow our Return Procedure to return the product. Free items, discounts and bonuses will be cancelled out and new invoices may be issued for partly retained orders.

Unwanted Product Returns after 14 days
After 14 days, unwanted goods will only be accepted at our discretion.
The unwanted product must be returned in its original and undamaged packaging with all the accessories. Returns must be made within a reasonable period - maximum of 28 days from the day you receive the product.
If the product is not returned in its original packaging, is damaged or has any accessories missing, we reserve the right to refuse a refund or charge for the missing accessories.
We will not refund the delivery charge and you will be liable for the delivery charge when returning the product. Follow our Return Procedure to return the product.

Lost/Damaged Goods
It is extremely rare for anything to go wrong. If your parcel has been lost in transit, please contact us and we will raise an investigation, it can take a number of weeks to process a claim, your parcel may still be on its way to you and have been delayed at a sorting office.
 
Return of faulty goods within 28 days
If your product is faulty when you receive it or develops a fault within 28 days of purchase, we will offer you a full refund or a replacement. This does not apply to faults caused by accident, neglect, misuse, dropping, damage resulting from exposure to sand and water or failure to follow manufacturer's operating instructions. The fault will have to be verified by us or our service agents or the manufacturer of the product which can take a few weeks.
Once the fault is confirmed you will have a choice of a replacement, free repair or a full refund.
If you require a refund then the product must be returned in its original and undamaged packaging with all the accessories and instruction manuals. If the product is not returned in its original packaging, is damaged or has any accessories missing, we reserve the right to refuse a refund or charge for the missing accessories.
For UK Mainland orders, we will meet the delivery costs for the return and replacement of the faulty product. Outside UK Mainland you will be liable for all the delivery charges for return and replacement of the faulty product.
Follow our Return Procedure to return the product.

Return of faulty goods after 28 days
If your product develops a fault after 28 days but within the warranty period then you can get it repaired for free. You can either return the faulty item back to us for repair or for some products, we can arrange for it to be repaired through one of the manufacturers' service agents. This does not apply to faults caused by accident, neglect, misuse, dropping, damage resulting from exposure to sand and water or failure to follow manufacturer's operating instructions. You will be liable for all the delivery charges for return and replacement of the faulty product. Follow our Return Procedure to return the product.

This Returns Policy does not affect your Statutory Rights

Returns Procedure
In order to return a product back to us, simply contact us by email or by using the Contact Us Form.
No returns on Sale or Clearance items.
Claims for defective or missing merchandise must be made within 7 days from receipt of the goods. No claims will be accepted after 7 days.

We check orders carefully, however, should you receive a broken item, we may require that you send us a photograph, showing the fault and also the packaging if this was damaged in transit, so we can process your claim. Misuse resulting in a breakage, does not constitute a fault. If you have changed your mind about an item upon receiving it, you may return it for refund/credit. See returns.

Non-Refundable Items
The following items are not refundable:

Shipping, Packing & Handling charges, auctions, special order items, clearance or sale items.

Items that have been used, wear & tear, or accidental breakage due to incorrect usage.

Cancellations and Non-Payments
We appreciate you telling us as soon as possible should you change your mind after placing an order as stock is automatically taken off the Online Shop shelves when you checkout and may then become unavailable to other customers. Please send an email to notify us that you wish to cancel your order. Thank You.
Taxes and Duties
You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty or value added tax imposed on products or services acquired or ordered by you from this Website. If you have any questions, please contact us.
 
Links to other Websites
Alchemy and Ice provides links to other websites. These links are provided for your convenience, websites which may be of interest to you. They do not signify that we endorse the Website(s) or have any control or interest over these Website(s). We take no responsibility or liability for the content and conduct of the linked Website(s).

Limitation of Liability

Alchemy and Ice will have no responsibility or liability in relation to any loss or damage which you incur, including damage to your computer software or hardware, arising from your use of or access to this site.

Fraud

We reserve the right to disable or deactivate accounts that we believe to contain false or incorrect contact information. Unauthorised use of this Website may give to a claim for damages and/or be a criminal offence. If we believe that a user has acted fraudulently we may take legal action.

Alterations to Policy

From time to time, our Policies will be reviewed and revised. We reserve the right to change the privacy or policy at any time and notify you by posting an updated version of this policy on its Website. The content of the pages of this Website is for your general information and use only. It is subject to change without notice.

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